Blank/white Screen GXP2135

ip-communications

#1

Hello,
I have a lot of customers who have white screen problems after 4 to 12 months of use of their GXP2135 phone.
On fifty pieces sold, About half of the phones become unusable because the display screen turns white.

Do you have the same thing? I think that it’s a production problem.


#2

I have had some issues with the screens as well. I submitted tickets along with SN, MAC and original invoice and was issued RMAs for replacement. As long as you purchased through a valid reseller and have the documents they have been good at honoring the warranty.


#3

At first you need to check the warranty period , if it is over then you need to shut down your system and open after few hours.Check that your problem will solve or not,if the same problem happen again then i suggest you to contact Dell support team for help.They provide you the best service.


#4

Seven out of seven of our Grandstream GPX2135 phones started fading just as the warranty ran out.


#5

still do the process, you have nothing to lose.


#6

Contact the authorized Grandstream reseller you purchased the sets from and they can contact Grandstream to see what they can do for you.