Hi, I need to create a time based rule on a IVR (7000):
external calls go to the IVR (7000) that plays always the same message, then I would like to do:
key 1 (on office time) —> IVR A (7001)
key 1 (out of office time) —> IVR B (7002)
All the other keys have the same behavior at any time/day.
I tried to use a fictive extension (whitout a phone) with time based unconditional call transfer. Is there a better way ?