SCOTT! There’s your answer(Takes a deep breath before speaking really fast…)
So basically you’ve saved something locally that should not have been, probably call recordings or voicemails. (it would take a lot of voicemails to fill that).
What’s happening–When you do a backup and check all the slots, it takes all of those recordings and saves them to the USB from the local drive.
Each time you do the backup it is attempting to copy that data from local to the usb.
If you’ve done this 3 times it will have 2GB transfered 3 times, so 6 GB.
If your local drive is full, I guarantee there are other things being affected. ie: Voicemails not saving or emailing, faxes being lost, calls acting suspicious, perhaps even a ring tone not making it through, etc.
Having said that, if I’m right, this is what you need to do:
-start by rebooting the UCM, this will cancel the backup and give you the ability to look at things.(skip if you already can navigate)
-deleting or moving all data off the usb so you can start clean
-Verify what has consumed your local drive. (probably recordings)
–I’d check CDR–>Recording files–>local and see if it is full of recordings.
If so, go to recording storage location and change it from local to USB. It will ask which files you’d like to move to the new location and save. If you don’t care about the recordings just uncheck all the boxes and let the system save the new location. If you move the files it could take 5-15 minutes.
-Once all data is safely where you want it, in recording section of the CDR, delete all local recordings. This should free up your local storage.
-Once you’ve maxed out your local storage there is a high possibility you have corrupted/messed up something on the OS. Firmware upgrades should correct this. !Backup First!
-Now that your local is clear you do a backup of everything and save it to the USB(this one won’t take as long)
When you back up recording files and both the backup and the recording files are already on the USB, it doesn’t do it again. It just references where they are thus taking much less time and space.
–At present you are doing a backup and it is taking the recording files from the local and saving them over every time.
-Once you have a valid backup do your firmware upgrades one by one, with a backup in between each one.
-Last time this happened to me it took 3 firmwares to correct the bugs I was having. But they did correct.
Let me know if you need assistance with any of this as we are here to help!