Auto Reset Call Queue Satistics



is it possible to reset the queue counters daily automatically?


look at System Cleanup / Reset if this is possible


thank you very much, I set up


likes are always welcome :slight_smile:


It was fine for resetting the call queue statistics, but the switchboar cards were not reset. Is this expected behavior?

Is there an operation to restart this too?


I have been waiting all year for this feature which has been built into the next software release of which is long overdue.

UCM 62xx/65xx software development has been put on the back burner in favour of the 63xx which is understandable.

The only way to reset the Switchboard Statistics is with a reboot.


You say reboot the UCM?



Been doing it all year, every day on a big call centre site. Only way till next release comes.


sorry for the inconvenience, but how do you do this reset? do you have script programming? I’m new to working with UCM


From the top right of the GUI.


REBOOT right hand top of the screen near logout.


Hey guys,

Below is a script I created in python that restarts UCM.
Note that the IP and PASS must be replaced, it uses selenium and webdriver.
To run is need on a linux with a graphical interface, and install the dependencies.

import time
import sys
from selenium.webdriver.common.keys import Keys
from selenium import webdriver

browser = webdriver.Chrome()
nav = browser.find_element_by_id(“username”)
username = browser.find_element_by_id(“username”)
password = browser.find_element_by_id(“password”)
button = browser.find_element_by_xpath("//*[@id=‘app-login-wrapper’]/div[4]/div/div/form/div[3]/button")

button = browser.find_element_by_xpath("//*[@id=‘app-root’]/div/div/div/div/header/div[2]/nav[1]/div/i")

button = browser.find_element_by_xpath("/html/body/div[2]/div/div/ul/li[1]/a")

button = browser.find_element_by_xpath("/html/body/div[4]/div/div[2]/div/div[1]/div/div/div[2]/button[2]/span")



it would be nice to have a reset per Queue vs. the whole thing. I would want some queue to reset per week and others per day