Auto Reset Call Queue Satistics

queue
#1

is it possible to reset the queue counters daily automatically?

#2

look at System Cleanup / Reset if this is possible

#3

thank you very much, I set up
image

#4

likes are always welcome :slight_smile:

#5

It was fine for resetting the call queue statistics, but the switchboar cards were not reset. Is this expected behavior?

Is there an operation to restart this too?

#6

I have been waiting all year for this feature which has been built into the next software release of 1.0.21.1 which is long overdue.

UCM 62xx/65xx software development has been put on the back burner in favour of the 63xx which is understandable.

The only way to reset the Switchboard Statistics is with a reboot.

#7

You say reboot the UCM?

#8

Yep.

Been doing it all year, every day on a big call centre site. Only way till next release comes.

#9

sorry for the inconvenience, but how do you do this reset? do you have script programming? I’m new to working with UCM

#10

From the top right of the GUI.

Capture
Capture.JPG1964x829 111 KB

#11

REBOOT right hand top of the screen near logout.

#12

Hey guys,

Below is a script I created in python that restarts UCM.
Note that the IP and PASS must be replaced, it uses selenium and webdriver.
To run is need on a linux with a graphical interface, and install the dependencies.

import time
import sys
from selenium.webdriver.common.keys import Keys
from selenium import webdriver

browser = webdriver.Chrome()
browser.get(‘https://IP:8089/login’)
time.sleep(2)
nav = browser.find_element_by_id(“username”)
username = browser.find_element_by_id(“username”)
username.send_keys(‘admin’)
password = browser.find_element_by_id(“password”)
password.send_keys(‘PASS’)
button = browser.find_element_by_xpath("//*[@id=‘app-login-wrapper’]/div[4]/div/div/form/div[3]/button")
button.click()
time.sleep(4)

button = browser.find_element_by_xpath("//*[@id=‘app-root’]/div/div/div/div/header/div[2]/nav[1]/div/i")
button.click()
time.sleep(2)

button = browser.find_element_by_xpath("/html/body/div[2]/div/div/ul/li[1]/a")
button.click()
time.sleep(2)

button = browser.find_element_by_xpath("/html/body/div[4]/div/div[2]/div/div[1]/div/div/div[2]/button[2]/span")
button.click()
time.sleep(2)

browser.close()

#13

it would be nice to have a reset per Queue vs. the whole thing. I would want some queue to reset per week and others per day