Analog hotline with UCM6202


#1

I’ll try to explain this as clearly as possible but I am a newbie configuring this system, so please bear with me :slight_smile:

Situation
I am trying to replace an old home system with UCM6202.

We have a VOIP landline + an internal analog line to communicate with the access control security guy.

The VOIP landline works correctly. The problem comes with the analog line. It is a “hotline”, so when you connect a regular analog phone to it, it will directly call the other side with no need to dial anything.

What have I done
I have configured an analog trunk for the analog line, which is connected to the FXO1 port of the UCM.

I have configured an outbound route for the analog trunk. I am trying that when callers dial 1, the analog line is automatically selected (and thus, call through it). I have tried many patterns (_1X., _1.) but none of them seem to be working.

What error I am getting
Always getting the message: “The number you have dialed is not available”.

What might I be doing wrong?

These are screenshots of the configurations for the trunk and the outbound route:


#2

1st what is the analog trunk? Is this something that you personally developed? Is is a commercially supplied POTS line?

The rule indicates that only the “1” will be sent. What is the expectation at the poprvider or other end when the “1” is seen?


#3

Your Pattern should 1X.
Strip set to 1
Privilege Level in Extension needs to Match in Outbound routes.


#4

I would say to use a longer number, something like “100” and also I would send the whole number to the trunk, since the UCM won’t allow you to open the line without sending a number. And a benefit of using a longer number is that you can actually strip it down to even a single digit if you must without issues.

I commonly do that for older PA amps.


#5

Thank you for all the replies. Seems that the problem magically fixed itself with the configuration I posted :confused: I am now able to make and receive calls via the hotline. :slight_smile: