All circuits are busy now upon dialing from history


#1

Hi I am having issues placing calls from my history of callers… my outbound rules are set up as follows
_1800NXXXXXX
_1855NXXXXXX
_1866NXXXXXX
_1877NXXXXXX
_1888NXXXXXX
_1NXXNXXXXXX
_311
_411
_911
_NXXNXXXXXX
_718
_+1xxxxxxxxxx

using GXP2100 phones on a UCM system firmware
1.0.20.8


#2

first update the UCM FW,
second thing try to create only one rule (only for testing) “_x.” and see if you solve


#3

What is displayed when you use history? Does the call make it through in any way shape or form?
Do you need to dial a digit for an outside line? Maybe this is the issue and you need to prepend that digit in the handsets dial plan.


#4

I edited the number and removed the + in front which fixed it. How do I fix this?


#5

Sounds like you need to add the + in the dial plan of the handset - did you use zero config to deploy to the handsets ? if so then I would suggest to add it to the dial plan in the ucm and push it to the handsets.


#6

How do I accomplish this specifically


#7

Add _+x. as outbound route pattern.


#8

Thanks I tried that it gives me a busy signal and says no dial plan rules matched


#9

needs to go in the dial plan of the handset


#10

add the following to the dial plan
{ x+ | \+x+ | *x+ | xxx+ }