Adding Music on Hold to GXP2170 system


#1

Hello!
Who can help me upload a .wav file to our phone system. I have tried numerous times and it doesn’t work.
Thank you!


#2

Are you using a UCM a your PBX?

The phones themselves have next to nothing to do with the MoH.


#3

Assuming you’re uploading to a UCM, have you ensured the file is 8000 kHz, 16 bit, mono?


#4

And less than 5M.


#5

I have tried and have a tech trying as well.

It’s a .wav file that is 3 mb in size.

We are using UCM6510 it was all set up by the tech that sold it to us. I am very disappointed!

Thanks!


#6

I have no idea, a company that does our on holds sends to me via a .wav file. Would that be a possible problem if it isn’t 8000 kHz, 16 bit mono?


#7

Yes it would be. Open the file in VLC and check Audio Codec informations.


#8

Send me the file, I’ll check it for you.


#9

t won’t let me upload a .wav file. Sorry.


#10

james@costwise.ca


#11

Audacity(free) allow you convert if needed (and check)


#12

Thank you emailed to you