Hello. I’m new here but not to the world of telephony, just my first rodeo w/ this specific device.
I have a registered SIP Trunk w/ 23 call paths (NetSapiens).
I have an ISDN PRI w/ 23+D channels - NEC 2000 IPS. (4 digit DID/esf/b8zs/NI2/unknown/unknown/master/pri_net)
Both show registered (blue status).
Inbound rule - from PRI (PBX outbound call, any digits, any length)
Inbound rule - SIP from PSTN (incoming from world) i.e. 1555803XXXX
Outbound rule (top rule) - to PRI (incoming 4 digits to PBX)
strip 7 (11 - 7 = 4 digits)
Outbound rule - to SIP (outbound to PSTN)
I can place outbound calls from the PBX intermittently, calls to the same number go out the PSTN (SIP provider). The caller ID shows the SIP account number instead of what the outbound caller-id the PBX is presenting.
The CDR records will show green when an outbound call goes through. They will show orange, red and sometimes not even list the call even though we received out of service tone. The CDR logs don’t seem to log every instance.
- What might cause the same outbound call pattern to be intermittent like this?
Shouldn’t we expect the same dial pattern = same results?
Inbound calls result in fast busy, call attempts do not show in the CDR logs. Checking the PRI trace I can see the outbound calls that completed, calls that don’t and calls that do not show in the CDR at all.
I have a screenshot of the CDR report showing mix of results + the PRI trace log but being new to thins forum I’m not exactly sure how to share it here.
Any help is greatly appreciated.