Author Topic: GXV3240 - Grey/White Screen  (Read 36 times)


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GXV3240 - Grey/White Screen
« on: January 10, 2018, 06:07:17 PM »
Hi, hoping someone can help.  I have 8 x GXV3240 and 2 x GXV3275 phones. One of the  GXV3240's yesterday just stopped working and the screen is now a light grey or white.

I have tried:
1) to reset by disconnecting the power and pressing the 1 + 9 buttons...did nothing
2) I have logged into the phone and i) updated the firmware (did nothing) and ii) tried a factory reset (also did nothing).

Has anyone got an advice as to how to fix?

If not how do I get it repaired?

Thanks, Marc


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Re: GXV3240 - Grey/White Screen
« Reply #1 on: January 11, 2018, 12:22:35 AM »
It can be screen malfunction, in that case you cannot do anything.
You can try start maintenance mode and check (manual have description afair).
Life is waste of time.
Grandstream Certified Expert (DES,N, UCS), Reseller