Author Topic: GXP2124 factory reset no password  (Read 202 times)

mdodds

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GXP2124 factory reset no password
« on: September 15, 2017, 07:29:24 AM »
Hi,
I have a GXP2124 that needs some changes made, but no one remembers the admin password, and the factory reset option is not available via the keypad. I have seen several other posts about this, and GS Support said to open a ticket and they would help solve the problem.
Well, this is the response I got from support:

Hi,
Unfortunately in the case the password is lost admin access could not be regained.
Best regards

Made by: Mehdi Neggazi on September 08, 2017 16:41

Is that really true?  No way to flash via tftp or anything to recover?

Thanks for any help,
Mike




lstutesman

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Re: GXP2124 factory reset no password
« Reply #1 on: September 15, 2017, 08:12:11 AM »
On the EoL phones like the 2124 that is true.  The new model phones have more options, but I believe the old ones do not.
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mdodds

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Re: GXP2124 factory reset no password
« Reply #2 on: September 15, 2017, 08:50:49 AM »
Thanks for the quick reply.  If that is truly the case, I am wondering what other design issues are hiding waiting to bite me later on. Any programmable device designed without an unconditional hard reset capability is just plain silly. Even if it's hard to get to (inside the phone etc.) it should be there.
Lesson learned, definitely going to check my 2130/40 and 60's to see if the same issue is there  :)

lstutesman

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Re: GXP2124 factory reset no password
« Reply #3 on: September 15, 2017, 08:59:13 AM »
I agree, and that's likely one of the reasons they went EoL.
Grandstream Certified Reseller

Lucas Stutesman
902 East 2nd Street
Suite 241
Winona MN 55987
www.n2vs.com

Many tutorials at:
http://www.n2vs.com/video-support/

lucas.stutesman@n2vsolutions.com
Phone or fax 507-205-4025
ext 203

Feel free to call for remote installations or assistance!

Marcin

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Re: GXP2124 factory reset no password
« Reply #4 on: September 17, 2017, 11:53:41 PM »
If phone is still checking config file then it can be unlocked, unless someone make one more restriction :)
Life is waste of time

mdodds

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Re: GXP2124 factory reset no password
« Reply #5 on: September 18, 2017, 12:27:24 PM »
The only thing it probably would have checked for would be a firmware upgrade, and it's old enough that it was probably looking to Grandstream for it.
Incredibly, support closed my ticket thusly:

HI,

Please contact the admin who owns the password.

Regards

Made by: Mehdi Neggazi on September 18, 2017 11:51

A very good way to alienate your resellers.....worked for me!

I AM the admin who owns, (or at least used to own) the password!  Not sure whether I forgot it (not likely, really), it got changed or got corrupted. No matter why, I now have a paperweight that I will need to replace at the customers location.

Care to bet if it will be replaced with a Grandstream?  :-)

Marcin

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Re: GXP2124 factory reset no password
« Reply #6 on: September 18, 2017, 11:34:52 PM »
No, as it is your fault not device.
If you lost key to car you ask for replacement ???

Check if device ask for config (packets) or respond to dhcp option 66.
Life is waste of time