Author Topic: DP715 is reseting when receive a call  (Read 560 times)

redbob

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DP715 is reseting when receive a call
« on: May 22, 2017, 12:22:11 PM »
Hi,

We have a DP715, it cannot receive calls. When it receive a call, its display becomes blank, so its clock turn to January 1, 12:00.

I attached a log from it, caugth by a Syslog server.  5773 is the caller number.
5773 made a call to this device at May 22, 12:44:17

Thanks,


Hector

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Re: DP715 is reseting when receive a call
« Reply #1 on: May 23, 2017, 07:06:30 AM »

Hi,

Verify that the DP750 base and the DP720 phone have the official firmware version 1.0.3.23.

If the problem persists, please open a ticket in our support center to give you more support in the case.

https://helpdesk.grandstream.com/

Thanks

redbob

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Re: DP715 is reseting when receive a call
« Reply #2 on: May 24, 2017, 07:09:10 AM »
Hi,

We don't have a DP720, but DP715. The newer official firmware for it is 1.0.0.33.

After applying it, the device turned worse, because it's resseting with no reason.
I wiil open a ticket in support to search for a solution.

I attached logs collected from it since moment I enabled handset number to the moment it reset.
Thanks,

Harley99

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Re: DP715 is reseting when receive a call
« Reply #3 on: August 29, 2017, 02:05:40 AM »
What kind of settings And when will the update?

redbob

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Re: DP715 is reseting when receive a call
« Reply #4 on: October 10, 2017, 06:40:25 AM »
OK, guys, the device is OK.
The issue was faulty batteries.

After changing by newer ones, the problem doesn't exist anymore.

Thanks