Author Topic: ENHANCEMENT: Inbound calls interrupt outbound dialing...  (Read 369 times)

G&C Innovative Technologies

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ENHANCEMENT: Inbound calls interrupt outbound dialing...
« on: May 05, 2017, 06:30:49 AM »
FW: 1.0.8.46
We've received several customer complaints about being interrupted by inbound calls while attempting to dial out.

Not sure what the best way to handle that would be (I can think of a couple), but the phone may need an option to reject a call while the dialing screen is up, or blink the second line with minimal caller id but still allow dialing to continue.

rival5_nick.garrett

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #1 on: May 05, 2017, 04:12:41 PM »
+1 on this

Especially when transferring calls, users may accidentally "reject" inbound calls / answer them when attempting to blind or attended transfer a call away from them.

I like the idea of maybe a blurp of call waiting in the ear, and just blinking the line or some sort of visual, non-intrusive indication only.
Nick Garrett
Rival5 Technologies Corp

Managed Cloud Communications
www.Rival5.com

rcrouse

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #2 on: May 19, 2017, 01:05:50 PM »
+1

asg_travis

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #3 on: June 20, 2017, 01:15:07 PM »
+1 on this, we have a customer freaking out over it as they never stop receiving calls.

Marcin

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #4 on: June 21, 2017, 01:10:09 AM »
It is added in beta ?
Life is waste of time

nuit

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #5 on: July 26, 2017, 10:47:26 AM »
+1

GSSupport4233

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #6 on: July 26, 2017, 11:39:11 AM »
An option has already been added recently. We should be able to include this in either 9.19+ or 10.x release.

Thank you,
GSSupport4233

ITTJamie

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Re: ENHANCEMENT: Inbound calls interrupt outbound dialing...
« Reply #7 on: October 19, 2017, 04:12:45 AM »
Has this fix made it into the firmware yet?