Author Topic: GXV3275 & whatsapp messenger  (Read 709 times)

OlivierN

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GXV3275 & whatsapp messenger
« on: April 05, 2017, 07:17:26 AM »
Hello,

Have successfully installed the latest Grandstream firmware for GXV3275 today.
But can't install whatsapp messenger on the GXV3275.

Installing the current app from Google Play is not possible since it would require a 4.3 Android based on Whatsapp support information.
Using an old 4.2.2 Android version of whatsapp shows "your phone date is inaccurate" kind of screen.
As French was configured, I switched the language settings back to English/US and set time to New-York time, rebooted the phone, uninstalled the app, reinstalled, upgraded, no result.

The solutions described here don't improve the situation (impossible to install the latest app):
techwelkin.com/whatsapp-your-phone-date-is-inaccurate-solution

Has anyone found a trick to make whatsapp work on the GXV3275?

Btw does Grandstream plan to (minor-)upgrade the GXV3275 to Android 4.3 (which is as 4.2.2 still named Jelly Bean release)?

Best Regards
Olivier N
« Last Edit: April 05, 2017, 09:00:51 AM by OlivierN »

GSSupport421

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Re: GXV3275 & whatsapp messenger
« Reply #1 on: April 20, 2017, 10:28:41 AM »
Hi,

Please help to open a New ticket on our Helpdesk web portal (as shown on link bellow) In order to troubleshoot this issue and get more details.

https://helpdesk.grandstream.com

Thanks

OlivierN

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Re: GXV3275 & whatsapp messenger
« Reply #2 on: June 05, 2017, 06:30:17 AM »
Ticket #: 20170407224651
This issue is under testing by GS Support.

OlivierN

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Re: GXV3275 & whatsapp messenger
« Reply #3 on: December 28, 2017, 04:28:38 PM »
The helpdesk team instructions worked:

1/ Please upgrade the GXV32XX to the latest firmware version 1.0.3.171 after downloading the firmware file from link bellow :

+ http://firmware.grandstream.com/Release_GXV3240_1.0.3.171.zip

2/ Please make sure to download Whatsapp application latest version from link bellow :
+ https://www.cdn.whatsapp.net/android/2.17.221/WhatsApp.apk

3/ make sure to allow installing applications from unknown sources

4/ Install the whatsapp application on the GXV

With this new version 1.0.3.171 , the call does not drop after 2 minutes and the video/audio calls are working correctly.

OlivierN

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Re: GXV3275 & whatsapp messenger
« Reply #4 on: December 28, 2017, 04:46:30 PM »
Now the latest Whatsapp version doesn't install; opening another ticket to the helpdesk.

OlivierN

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Re: GXV3275 & whatsapp messenger
« Reply #5 on: December 29, 2017, 04:51:22 AM »
Independently of time, the URL to be used to download whatsapp is:
https://www.whatsapp.com/android/

The result is not predicable right now from my site with a few tries... it doesn't always return the same APK version.
got 450, 422, 426

Try refreshing that page multiple times from your browser and see if it stabilizes somewhere.
At this point it's 426.

This must be an issue with WhatsApp Content Delivery Network management.
« Last Edit: December 29, 2017, 07:59:51 AM by OlivierN »