Author Topic: GXP 2000 unable to update firmware  (Read 774 times)

hunchback

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GXP 2000 unable to update firmware
« on: August 15, 2014, 02:18:44 PM »
Hello together,

I was just setting up my good old GXP 2000 and found that the firmware was never updated before and it was still at 1.0.1.9 / 1.0.1.9 (Program / Bootloader).
After reading through the Grandstream FAQ i set the HTTP update server to the new public one (firmware.grandstream.com) and rebooted the phone. The result was at first one update to  Program 1.0.1.9 / Bootloader 1.97.1.99 followed by a bootloop (ca 15 reboots) and finally a hangup during boot (or maybe updating). After 20 minutes i pulled the plug and the phone was still operational afterwards  :)

However it seems impossible to further update the firmware to 1.2.5.3. I tried the public HTTP server by grandstream: boot loops, no firmware update. I tried my own private HTTP server filled with the firmware *.bin files from grandstream. Result: Also boot loops, no firmware update. I even tried it via a local TFTP server. Result: No bootloop, device seems to do something during boot up (LED is flashing red for some time) but the firmware is still not updated.

I also tried to upload the custom ringtone package via HTTP or TFTP without any success. Not even that is loading.

Any ideas? I really want to update the firmware as the old one I have from 2005 is lacking a LOT of features.

If it helps: Here is what the phone display says when I hit MENU > FIRMWARE > (several times button down):
----------------------------------
b 2006-01-19
1.97.1.99
P 2005-06-01
1.0.1.9
1r0000-00-00
0.0.0.0
2r0000-00-00
0.0.0.0
3r0000-00-00
0.0.0.0
------------------------------------------

Thanks a lot for any hints in advance!

Best regards,
hunchback

GSSupport43

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Re: GXP 2000 unable to update firmware
« Reply #1 on: August 18, 2014, 01:57:58 AM »
Dear hunchback,

As mentioned on the ticket you've submitted, please help to provide us remote HTTP access to the phone in order to help with the firmware upgrade, Thanks.

Best Regards,

alex@linksolution.com.br

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Re: GXP 2000 unable to update firmware
« Reply #2 on: November 12, 2014, 08:56:12 AM »
Guys

 Im facing the same problem with GXP285. I've downloaded the firmware 1.2.5.3 from grandstream website.

 I can see at the http log that the phone conects, and get the file. But is not upgrading.

  I've several equipments.

  Even directing to firmware.grandstream.com it those not upgrade.

Log from httpd  - 10.5.104.11 - - [12/Nov/2014:14:35:58 -0200] "GET /provisioning/firmware/gxp280e.bin HTTP/1.0" 200 1061128 "-" "Grandstream GXP285 (gxp280e.bin:1.2.3.9/boot55e16.bin:1.1.6.10) DevId 000b822aaa69"

It gets the file but does not upgrade.

GSSupport23

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Re: GXP 2000 unable to update firmware
« Reply #3 on: November 12, 2014, 12:45:57 PM »
Hi Alex

What is the firmware version of your phone?

Regards

ronan00

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Re: GXP 2000 unable to update firmware
« Reply #4 on: April 12, 2017, 07:45:33 AM »
Can someone please advise on this?

I am having the exact same trouble as described by the OP on a GXP-2000.

Thanks.

Marcin

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Re: GXP 2000 unable to update firmware
« Reply #5 on: April 13, 2017, 01:19:53 AM »
Firmware
Life is waste of time

ronan00

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Re: GXP 2000 unable to update firmware
« Reply #6 on: April 13, 2017, 01:26:13 AM »
Sorry Marcin? Thanks for reply. My situation is exactly as set out in the OP. - I.e.  It updated successfully as far as  Program 1.0.1.9 / Bootloader 1.97.1.99, then hung, followed by a bootloop (ca 15 reboots) and finally a hangup during boot (or maybe updating). On unplugging and rebooting it worked fine, but it is impossible to further update the firmware further. I am using my own private HTTP server with the firmware *.bin files from grandstream.
« Last Edit: April 13, 2017, 01:31:11 AM by ronan00 »

Marcin

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Re: GXP 2000 unable to update firmware
« Reply #7 on: April 14, 2017, 12:28:08 AM »
1.0.1.9 ???
Whoa, that even lower then first firmware i have :)

PM me (i can share lowest 1.1.0.16 firmware i have) or make ticket to GS and ask for help.
Life is waste of time

ronan00

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Re: GXP 2000 unable to update firmware
« Reply #8 on: April 14, 2017, 12:31:50 AM »
Thank you Marcin. I asked GS for help and they very kindly obliged.  Problem is now resolved.