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Messages - SHPhone

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GXE5000 series IP PBX / Password Help
« on: April 10, 2015, 01:03:16 PM »
Yesterday, I discovered that my GXE5024 had been hacked.  (Somehow, the bad guys, were able to use a "conference bridge" that I did not even realize had been created to make some expensive calls to Tuvalu and the Palestinian Territories!).  I immediately logged into my pbx (remotely because I was away) and added passwords to the conference bridges.  I also changed my admin password - which was already quite robust - to another robust password.  The new password included symbols (e.g. # and &) as well as letter and digits.  I had RoboForm create the new password, saved it to the clipboard, pasted it in the admin configuration settings and hit save.  I then rebooted.

Now I cannot log in to my GXE.  I've tried the old password, the new and the default.

Grandstream tech support has advised me that I'll need to do a factory reset.  I REALLY want to avoid that if I can, so I thought I'd ask on here.

I read the post where someone suggested certain symbols couldn't be used.  I found that odd because my old password did use the carrot symbol and worked fine.

In any case if anybody has any ideas how I can get access or at least try to save my configuration, I'd be in your debt.  Thanks.

[UPDATE:  No help from GS Support (because it's EOL).  Oh well.  I went ahead and reset the PBX and reprogrammed it. Everything up and running.]

GXE5000 series IP PBX / Re: Who is your U.S. Based SIP Trunk Provider?
« on: February 16, 2012, 06:58:01 PM »
Very interesting.  Obviously, I'm going to have to keep an eye on this.  I think it's too late to stop my LNP.  Hopefully, things will continue to work for me.

GXE5000 series IP PBX / Re: Who is your U.S. Based SIP Trunk Provider?
« on: February 15, 2012, 04:42:32 PM »
I'm not sure if I've got this problem or not.  I'm looking through my Callcentric records and I've got numerous outgoing calls that last longer than 5 minutes.  When did this issue crop up for you?

Edit:  Actually, I'm pretty sure I don't have this problem.  As a test, I just called my wife on a cell phone.  We spoke for more than 5 minutes without any issue. 

GXE5000 series IP PBX / Re: SIP Clients for iOS (iPod/iPad/iPhone)
« on: February 15, 2012, 11:18:48 AM »
UPDATE:  I wanted to provide an update on my search for an iOS Sip Client with video.  As I previously wrote, I've been using Bria on an iPad 2 I have installed "in-wall" in my home.  The rest of my system includes several 2n Helios Door stations located outside, several Grandstream video phones, several UniData video phones, a Gigaset hybrid base station (and 3 DECT handsets).  I also use 3CX on my cell phone and Bria on my personal iPad 1 and have these set up as remote extentions.

The Bria iPad phone integrates very nicely with the GXE.  The only limitation was that it did not pass video.  This was an important feature for me because I use my 2n Helios doorstations to allow guests to call the house from various gates and doors outside.  With my Grandstream and UniData phones, I can see and talk to the guest before "buzzing them in."  With the Bria, I was limited to voice, at least until about 2 weeks ago.

Bria had been promising video since October or November.  They have now deployed that feature for both iPhone/iPod Touch and iPad 2.  So far, it seems to work very well.  In fact, I just purchased an iPod Touch 4g and added the Bria Software and now have another "portable" video phone.  In fact, in some ways, it is better than the dedicated UniData phone.

My next endeavor will be to test the Bria video capability over 3G.  Voice works well, but my personal iPad is a first gen and won't do video.  Bria is apparently going to add video to their Android app.  When that happens, I'll test in on my cell phones.

But for now, I'm pretty impressed.

GXE5000 series IP PBX / Re: Who is your U.S. Based SIP Trunk Provider?
« on: February 15, 2012, 10:56:29 AM »
I've been using Callcentric, but not heavily.  I haven't noticed any problems.  Could you explain the reinvite problem.  I'm in the process of porting my PSTN number to Callcentric and using that as my primary trunk (instead of the PSTN).  Thanks!

GXE5000 series IP PBX / Changing Outbound Caller ID
« on: January 20, 2012, 03:16:08 PM »
Is there any way to program the GXE to send a specific caller id number on outbound calls.  I've got two trunks (one VOIP and one PSTN)?  I want all of my outbound calls (whether using VOIP or PSTN) to display one number.  I know this can be done on many PBX's.  I just can't seem to find any information on the GXE.  Thanks.

GXE5000 series IP PBX / Re: SIP Clients for iOS (iPod/iPad/iPhone)
« on: October 11, 2011, 11:20:07 AM »
Shenglu, I'm not sure I understand what you wrote.

By way of update, I am currently using Coutherpath's Bria on my iPads.  It is audio only but works flawlessly within my network.  Counterpath has stated that video will be added to Bria "this year". 

I would note that (as I've written in another thread) I'm having a heck of a time getting Bria (or SipDroid or 3CX) to work reomotely.  I can get the devices running these apps to register remotely and place and answer calls to other extensions remotely, but when I do I've got no audio.  This is a classic NAT traversal problem, but notwithstanding my efforts to configure port mapping on the GXE and corresponding port forwarding on my router, I've still got a problem.

GXE5000 series IP PBX / SOLVED--Help w/ Remote Extensions
« on: October 05, 2011, 03:20:56 PM »
I've got my GXE5024 sitting behind a D-Link DIR-655.  I've been trying to set up some remote extension on various devices (iPad, Android Phone) using various softphone apps (Bria, SIPDroid, 3Cx).  I can get the devices to register from outside my network no problem.  I can place and answer calls.  However, I'm getting no audio either direction on those calls.

This is a problem whether the device is on 3G or WiFi.  Thus, I'm assuming I've got a NAT traversal problem.

I've got my router configured with SIP ALG turned off and various ports forwarded.  Still I assume I've got something messed up.  Any help would be appreciated.


UPDATE:  I finally go the problem licked.   I mapped my ports in the GXE and forwarded the same ports for my router.  I turned off all of the ALG options in the router and rebooted.  This time everything worked.  I've got both Bria and 3CX registered and working over WiFi and 3G as external extensions.

GXE5000 series IP PBX / Problem with Ring Group
« on: September 30, 2011, 02:34:06 PM »
I've got 2 GXV3175's, 3 UniData SQ-3000's and an iPad (running Bria) all registered to my 5024.  I've got all of these extensions as part of a ring group and my general inbound calls all get routed to that group.  Here's my very strange problem:

When an external caller calls in and all of phones in the group ring, I can pick up and talk to that person on the Grandstream phones and on the iPad Bria phone, but not the UniData phones.  If I answer the external call using one of the UniData's I get silence - I cannot hear them and they cannot hear me. 

If I do an internal call to the same ring group, the UniData's work just fine.  I can pick up and talk.

If I change the inbound rule and route external calls directly to one of the UniData extensions, it works just fine.

I can call out on the UniData's just fine.

In short, the problem seems to be limited to just the UniData's and only when receiving an external call to a group of which the UniData is a part.  I'm wondering if the GXE is doing something with the headers that the UniData doesn't like.  It's very strange, but vexing.  Any help would be greatly appreciated.

GXV3140/GXV3175 IP Multimedia Video Phones / Re: GXV3175 + Mobotix IP-Cam
« on: September 30, 2011, 02:05:34 PM »
The 2n Helios IP door station integrates beautifully.  I've got 3 of them together with 2 3175s, 3 wifi UniData SQ-3000s (and an iPad running Bria) all of which are registered to a GXE5024.  The video (and audio) from the 2n's streams to all devices (except for the Bria which is supposed to get video "soon").  I can "buzz in" visitors that call from the 2n's. 

GXE5000 series IP PBX / Re: GXE5024 PBX Unreliable Bug Fail Hung
« on: September 30, 2011, 10:04:37 AM »
I'm wondering if I'm having the same problem.  Once or twice a day, my GXE5024 seems to hang.  My extensions become unregistered.  I know when it happens because the WAN light on the PBX stops blinking and becomes solid.  I can fix the problem simply by rebooting.  Does this sound like the same issue?  If so, how do I identify the suspect IP's?  My GXE sits behind my router a (DIR-655) already.

GXE5000 series IP PBX / Re: Callcentric Configuration Help
« on: September 30, 2011, 06:10:41 AM »
UPDATE:  I believe I resolved the problem.  I was unable to receive incomming calls and worked with Callcentric's tech support people changing the SIP trunk parameters on my GXE.  However, none of that worked.  But I stumbled accross a thread on the forum which suggested creating digit mapping rule in my general inbout routing plan.  I used my Callcentric 1777XXXXXXX number as the digit mapping and my call group as the route.  It seems to work.

GXE5000 series IP PBX / SOLVED: Callcentric Configuration Help
« on: September 29, 2011, 08:19:11 PM »
If any of you are successfully using Callcentric as a SIP Trunk would you mind sharing your settings.  I cannot seem to get it to work.  VOIPMS is working (abeit a little choppy from the callee end).  Thanks!

GXV3140/GXV3175 IP Multimedia Video Phones / Re: Help with synching contacts
« on: September 29, 2011, 06:29:10 PM »
After stripping out everything but the columns in the GXV sample file I was able to upload the list.  However, I think there's a problem with the numbering convention because the phone wont dial directly from the phonebook.  In Outlook, phone numbers have the phone number in the format "(###) ###-####".  In other words, the US area code is in parenthesis.  Is that a problem?  If so, is there an easy way to strip it out?  Thanks.

GXV3140/GXV3175 IP Multimedia Video Phones / Help with synching contacts
« on: September 28, 2011, 10:42:04 AM »
I'm having a heck of a time trying to sync my Outlook contacts to the 3175.  I've tried both and OutlooktoGrandstream.  In each case I get a "download failed" message after about 30 seconds.  I'm using the web interface to do this.   Any suggestions?

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