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Getting Caller ID to Work with HT-503

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 I'm setting up an HT-503 to provide FXO capabilities for a 3CX phone system.With some fiddling, I have occasionally gotten the HT-503 to "read" incoming Caller ID and pass it along to 3CX, which then passes it to my phone. But so far it is erratic. Often the HT-503 doesn't detect the Caller ID, it just passes along the virtual extension (10000).Values I'm testing:Caller ID Scheme: Bellcore/Telcordia [I'm in San Diego, CA and this is the U.S. standard]FSK Caller ID Minimum RX Level (dB): -40 [Changing this from -96 to 0 didn't make a difference]FSK Caller ID Seizure Bits: 240 [at least one standard says to expect 30 bytes x 8 = 240 bits]FSK Caller ID Mark Bits: 180 [one document says the mark signal is 150ms or 180 bits]It's the last two values that I've been fiddling with the most. There is lots of info online as to what these mean, for example:http://www.adventinstruments.com/resources/giart/giSTD2a.htm, http://www.asttechlabs.com/documents/make%20the%20call.cfm, http://www.tech-faq.com/caller-id.shtml The main message from these documents is that the device receiving the Caller ID signal must be able to accept a wide range of values for Seizure and Mark Bits, since there are multiple standards, and variables within the standards. (This variety is especially evident in that first link.) However it seems that the HT-503 is looking for a very specific values for Seizure and Mark Bits. Is this a design flaw? I see no way for a normal user to know exactly how many Seizure and Mark bits are being sent by the local telephone company, so how can the user set Seizure and Mark Bits for reliable Caller ID? Shouldn't the HT-503 be smart enough (like any desktop Caller ID device) to handle variable numbers of Seizure ane Mark bits?Mark

mcbsys

This evening I am seeing the Caller ID come through fairly consistently when dialed from a land line. However, when dialing the HT-503 from a cell phone, it only gets the caller ID sometimes. I'm testing again with the default values (-40dB, 200 Seizure Bits, 150 Mark Bits). How can I get this to work consistenly for all calls? 

mcbsys

And now the next morning, with no change to the HT-503 setup, the HT-503 is not detecting Caller ID on the land line at all.

elical

Make sure your HT is running latest firmware ver 1.0.0.15. And what country the pstn is at?

mcbsys

Yes, it is running 1.0.0.15. I'm in San Diego, California, United States.

coldje

I'm having the same problem with the HT502.  Also set to Bellcore/Telcordia.  I'm with Flowroute.  I used to get the CID name and number.  Now it's just the number...sometimes.  When I was with Viatalk, there was no problem -- then again I had a Linksys ATA.  Grandstream....are you listening?

wzaatar

 Welcome to the club of people not having CID running :-)First, try  increasing the RX level to -1dB. Then try reducing the Seizure and Mark bits to their lowest values (0/1).Cheers,W.