Author Topic: No Audio on WAN  (Read 169 times)

Eric36

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No Audio on WAN
« on: January 09, 2017, 12:22:07 PM »
We have an iPhone 6 with the Wave app that we are trying to set up. We have got it to register both over the LAN and WAN. However, we only get audio when it is connected to the LAN. We have tried forwarding ports 5004, 5060, 5061, and 10000-20000 but still cannot get any audio when it is connected by the WAN. Any ideas what else needs to be done?

Eric36

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Re: No Audio on WAN
« Reply #1 on: January 09, 2017, 03:33:48 PM »
We enabled the SIP ALG on the router. That fixed the problem.

aedm87

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Re: No Audio on WAN
« Reply #2 on: March 23, 2017, 06:54:22 AM »

Hi Eric36,

I have a case very like, A user with GS Wave can hear to the person in lan side, but in reverse direction is not possible. The feature SIP Alg already is enable in my router. What other thing did you?

and the ports tcp 5060-5080, UDP 5004, 10000-20000 are open in the router.

Help me please!