Author Topic: GS Wave unregisters/loses connection with VOIP server (Anveo)  (Read 1430 times)

jfrey40535

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GS Wave unregisters/loses connection with VOIP server (Anveo)
« on: February 27, 2016, 03:05:29 AM »
I have been using GS Wave for iOS (v. 8.1) for several weeks now. The app seems to randomly disconnect/unregister from the server and will only reconnect if I close the app and restart it. This is a problem of course because I don't know when the app is disconnecting and end up missing calls.

It seems to happen most consistently when changing networks, i.e. from WiFi to cellular.

I also don't see any way to change the re-registration or keep alive settings in the app. Is there any way to do this?
« Last Edit: March 23, 2016, 05:53:24 AM by grandstream »

JoeU

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Re: GS Wave unregisters/loses connection with VOIP server (Anveo)
« Reply #1 on: March 07, 2016, 07:13:09 PM »
I can't even get mine to register.

trinican2

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Re: GS Wave unregisters/loses connection with VOIP server (Anveo)
« Reply #2 on: May 03, 2016, 03:25:10 AM »
I am experiencing the same issue and couldn't find the option for the iOS app to run in the background. Would really appreciate a solution or response.


jfrey40535

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Re: GS Wave unregisters/loses connection with VOIP server (Anveo)
« Reply #3 on: November 07, 2016, 06:14:28 PM »
Any update on this issue?

I am now running an iPhone 6 with iOS 10.

Some additional notes from testing:

1. The app does not crash when the phone is placed in airplane mode.
2. With the app running and phone then placed out of airplane mode, the app will continue to run and eventually time out with an error "Registered failed to SIP: account name.

I did not experience this problem on an iPhone 5 that ran iOS 8. I specifically did not upgrade this phone knowing this was an issue with later versions of iOS.
This is definitely a software issue between Apple and Grandstream. I have not seen any way to enable any kind of logging to see what causes the app to crash.

Grandstream seems to be one of the best softphone apps on the market, so it would be ideal for this issue to be resolved. Unfortunately Grandstream has not shown any interest in addressing it.

jlaratomas

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Re: GS Wave unregisters/loses connection with VOIP server (Anveo)
« Reply #4 on: December 09, 2016, 08:40:14 AM »
I have the same issue, the application los the registry when the user lock del iPhone, and only registry again when open the application.

Jose Lara
Asterisk Technology Group ATG, SRL
Grandstream Certified UCM series IP PBX Installer
Grandstream Certified Reseller
Santo Domingo, Dominican Republic