BT100 R2 - Refusing to Factory Reset?

[GreenwoJ]

Hi folks,I\'ve just got my old Grandstream out o fthe box for a bit of simple testing - it\'s all powered up and seems to be working fine.The ITSP I\'m trying to test with has an auto config option, just setup their TFTP address and reboot! Well that doesn\'t work, so I\'d like to Factory Reset the unit and try again.I\'m hitting Menu, shifting to --rESEt-- and entering the 12 digit MAC and then pressing Menu again.... then nothing happens! I\'ve tried this with and without the LAN connection.. no difference. I can only assume the Factory Reset option on my firmware is different?The current software is;

Product Model:	BT100 REV 2.0
Software Version:	Program-- 1.0.8.33    Bootloader-- 1.1.0.1    HTML-- 1.0.8.33    VOC-- 1.0.1.0

Anyone got any clues?Thanks in advance for your suggestion.Chat soon.

[Jacotb]

 I\'m having the same problem with a BudgeTone 100 with firmware 10.8.33. Does anyone have a solution? The phone works fine otherwise, but I don\'t have the admin password and factory reset doesn\'t work. 

[Jacotb]

I now see what the problem is. There is a configuration option to disallow config updates through the phone keypad. If you enable this, the phone won\'t allow you to hard reset it either.

So if you enable this option and you forget your password, your phone is stuck and you can\'t change the configuration anymore. Basically you bricked it. I managed to recover my password so I was lucky.

This is a really bad design choice by GS. In every apparatus there should be an option to hard reset it at all times.